“Exceptionally informative, tremendously valuable strategic thinking balanced with pragmatism and good humor. Shannon and Randy brought the subject matter of Gathering Customer Intelligence down to Earth to make it actionable while keeping the audience’s eyes on where we should be going long term.” Matt Schuttloffel, Vice President, Systems and Technology – National Wildlife Federation.

non-linear creations (NLC) founders Shannon Ryan and Randy Woods delivered one of the most anticipated presentations during Gilbane Boston 2010 last week. Speaking to a crowd of technology leaders, the industry guru’s session focused on hot topics and best practices for gathering and acting on customer intelligence.

From web analytics, competitive benchmarking, email marketing, and social media, the web visionaries captured the audience’s attention with their industry expertise and customer examples. And for those of you who were unable to make it to Boston last week or you just want another listen, we have made this audio and slide presentation available below:

Gilbane Boston 2010 – Gathering Customer Intelligence – Are You Listening to Your Customers?