NLC co -founders Shannon Ryan and Randy Woods will be speaking at the upcoming Gilbane Content Management Conference 2010 in San Francisco.

The conference, running from May 18-20, 2010, covers a number of topics including web technologies, content management, and collaboration tools.
Shannon Ryan will be presenting during the keynote in the Customers & Engagement Track on Techniques and Best Practices of Creating a World-Class Customer Experience Online. During his discussion, Shannon will highlight recent customer examples and discuss how to examine audience needs in parallel with online business goals.

Randy Woods is speaking during the session on How to Mold the Customer Experience. His presentation on Techniques That Organizations Can Use To Personalize Content In A Manner Which Will Engage Their Audiences and Improve ROI will share best practices on using customer intelligence engines and the importance of building a framework for audience engagement.

To find out more about Shannon or Randy’s presentation or the Gilbane Content Management Conference 2010, go to gilbanesf.com.